SMS Terms & Conditions

1. SMS SERVICE OVERVIEW

By opting into SMS messaging from Circa Companies LLC, you are agreeing to receive SMS text messages for:

• Appointment reminders and confirmations
• Delivery notifications and crew arrival updates
• Customer care and support messages
• Account notifications and status updates
• Service updates and completion notifications

2. CONSENT AND OPT-IN

2.1 How to Opt-In

You can opt into SMS messaging by:

• Replying "START" to any message from Circa
• Completing the SMS consent form on our website
• Providing your phone number during service booking

2.2 Opt-In Confirmation

When you opt in, you will receive: "Thank you for opting into SMS messaging from Circa Companies LLC. Message frequency varies. To opt out, text STOP. For assistance, text HELP or visit https://www.circa.build/. Message & data rates may apply."

3. MESSAGE FREQUENCY AND TYPES

3.1 Message Frequency

Message frequency varies based on your service needs. During active service periods, you may receive multiple messages per day including appointment reminders, arrival notifications, and completion updates.

3.2 Message Types

You can expect to receive messages about:

• Appointment reminders (24 hours before)
• Crew arrival notifications
• Service progress updates
• Completion notifications
• Follow-up and customer care

4. MESSAGE AND DATA RATES

5. OPT-OUT INSTRUCTIONS

5.1 How to Opt-Out

You can opt out of SMS messaging at any time by:

• Replying "STOP" to any SMS message from Circa
• Calling us: (844) WASTE-LESS
• Emailing us: [email protected]
• Visiting our website: https://www.circa.build/

5.2 Opt-Out Confirmation

When you opt out, you will receive: "You will no longer receive messages from Circa Companies LLC. To opt back in at any time reply START."

6. HELP AND SUPPORT

6.1 How to Get Help

For assistance with SMS messages, you can:

• Reply "HELP" to any SMS message from Circa
• Call us: (844) WASTE-LESS (Mon-Fri, 7 AM - 6 PM EST)
• Email us: [email protected] (24-hour response)
• Visit our website: https://www.circa.build/ (24/7)

6.2 Help Message

When you request help, you will receive: "Thank you for contacting Circa Companies LLC. For assistance: call us at (844) WASTE-LESS, email us at [email protected], or visit our support page at https://www.circa.build/. Message & data rates may apply."

7. PRIVACY AND DATA PROTECTION

7.1 SMS Consent NOT Shared

7.2 Data Security

We use industry-standard security measures to protect your phone number and SMS communications:

• Encryption of data in transit
• Secure storage of phone numbers
• Limited access to SMS data
• Regular security audits

8. CARRIER COMPLIANCE

Circa Companies LLC complies with all carrier requirements for SMS messaging, including:

• Support for opt-in and opt-out keywords (START, STOP, HELP)
• Honoring all opt-out requests immediately
• Providing clear opt-out instructions
• Responding to help requests
• Maintaining accurate contact information

9. SMS KEYWORD REFERENCE

10. LIABILITY AND DISCLAIMERS

Circa Companies LLC is not liable for:

• Missed messages or delivery failures
• Carrier charges or overage fees
• Your mobile carrier's service interruptions
• Your phone's SMS functionality issues
• Network delays or outages

11. CHANGES TO THESE TERMS

We may update these SMS Terms & Conditions at any time. Changes will be effective upon posting to our website. Your continued use of SMS messaging constitutes acceptance of the new terms.

12. CONTACT INFORMATION

For questions about these SMS Terms & Conditions:

13. ACKNOWLEDGMENT

By opting into SMS messaging from Circa Companies LLC, you acknowledge that you have read, understood, and agree to be bound by these SMS Terms & Conditions.

© 2026 Circa Companies LLC. All Rights Reserved.